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Select users by email


We are currently in the testing phase of Cireson... Granted, we are new to SCSM as well. I was wondering if there was a way to use Email in the user picker? So a Client can type their email in a field, it will query AD and display the results? I am not seeing an email option in the Query Results Criteria section. I do apologize if this has been answered.

Best Answer


  • Eric_EvansEric_Evans Member IT Monkey ✭

    Thank you for this response. I brought this up to my systems admin, and he was not too keen on the idea of duplicating data. So, after some research he was able to make a management pack and run book to pull in more data to query. Aside from a few bugs, it seems to work. Thank you again!

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