Home Self-Service Portal - Community

Is It Possible to have a Multiple Step Wizard in Common Requests?

Is it possible to have a "multi step" wizard for Common Requests?

For example:

  • When a User selects "Password Reset"
  • Change the Common Requests view to display options such as: Reset Email Password, Reset Account Password


The idea being that it's a hierarchy of options, gently funneling the end-user to the desired page, be it a knowledge base article or the creation of a ticket.


Thanks for any information.

Best Answer

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    Hi @Robin_Cormie

    Probably not the exact answer you want but yes this is possible but only via a custom Homepage. The Cireson Consulting team have build several for customers over the years that work exactly as you have described.

    Geoff

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    Hi @Robin_Cormie

    Probably not the exact answer you want but yes this is possible but only via a custom Homepage. The Cireson Consulting team have build several for customers over the years that work exactly as you have described.

    Geoff

Sign In or Register to comment.