Is It Possible to have a Multiple Step Wizard in Common Requests?

Robin_Cormie

Robin_Cormie Member IT Monkey ✭

January 2021 in Self-Service Portal - Community

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Is it possible to have a "multi step" wizard for Common Requests?

For example:

When a User selects "Password Reset"
Change the Common Requests view to display options such as: Reset Email Password, Reset Account Password

The idea being that it's a hierarchy of options, gently funneling the end-user to the desired page, be it a knowledge base article or the creation of a ticket.

Thanks for any information.

0

Best Answer

Geoff_Ross Cireson Consultant O.G.

January 2021 Answer ✓

Hi @Robin_Cormie
Probably not the exact answer you want but yes this is possible but only via a custom Homepage. The Cireson Consulting team have build several for customers over the years that work exactly as you have described.
Geoff

1

Answers

Geoff_Ross Cireson Consultant O.G.

January 2021 Answer ✓

Hi @Robin_Cormie
Probably not the exact answer you want but yes this is possible but only via a custom Homepage. The Cireson Consulting team have build several for customers over the years that work exactly as you have described.
Geoff

1

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