Query results not showing for certain users

Manoj_Achuthan Customer IT Monkey ✭

March 2021 in Self-Service Portal - Community

Hello,

I am facing weird issue with some users although they are in the correct groups. Some of them are not able to see the query results in Cireson console. Instead they are getting "No items to Display". Has anybody faced this issue before? If yes, what is the fix?

Thank you

Manoj

Answers

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021

Hi @Manoj_Achuthan
Could you provide some screenshots of what you are experiencing please?
Typically this comes down to the fact the user does not have scoped access to config items or something like that.
Thanks,
Shane

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