Service downtime calulated including availability calendar
is there possibility to set the automatic calulation for service downtime including SLA availability calendar?
In Release Workitem there is an option to input Downtime start and end datetime but it calculate without availability calendar.
Eg. service has got SLA from 8 am to 4 pm. Service Downtime is from 2 pm to 7 pm.
Time of downtime = 5 h - is is calulated by default in SCSM.
Time of downtime for SLA = 2 h.
Second subject, how you set service downtime by incident/problem? Do you use also RR ... or As incident time?