Notify incident updates to a custom email address
Hi to all.
I use the community version of the portal.
When creating an incident trough request offering I would like to let my users specify an email address to be notified about ticket updates. I'm not a Service Manger expert, I didn't managed to.
I managed to notify end-user, support group and analyst, but not an user defined email address.
Any help is appreciated.
Hi @Dimitri_Iacomi - You will need some kind of custom workflow for this. If you have Orchestrator, you could do a monitor runbook.
Hi @Justin_Workman ,
thanks for your answer. We don't have orchestrator. Could you explain what you mean with custom wokflow? With the service manager creation wizard I didn't find anything useful. Maybe I've missed something.