Notify incident updates to a custom email address

Dimitri_Iacomi Member IT Monkey ✭

May 2021 in Self-Service Portal - Community

Hi to all.

I use the community version of the portal.

When creating an incident trough request offering I would like to let my users specify an email address to be notified about ticket updates. I'm not a Service Manger expert, I didn't managed to.

I managed to notify end-user, support group and analyst, but not an user defined email address.

Any help is appreciated.

Regards

0

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

June 2021

Hi @Dimitri_Iacomi - You will need some kind of custom workflow for this. If you have Orchestrator, you could do a monitor runbook.

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Dimitri_Iacomi Member IT Monkey ✭

June 2021

Hi @Justin_Workman ,
thanks for your answer. We don't have orchestrator. Could you explain what you mean with custom wokflow? With the service manager creation wizard I didn't find anything useful. Maybe I've missed something.

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