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Data Retention settings

Simon_ZeinhoferSimon_Zeinhofer Customer Advanced IT Monkey ✭✭✭
edited September 2021 in Analytics

Hello guys,

we plan to reduce our SCSM and Cireson data retention settings. Today the settings are the following on SCSM side:

Incidents --> 5 years

All other work items --> 2 years

History --> 6 Months

Cireson Retention --> 10 years

Our plan is to reduce everything to 1 year (except history which will stay the same).

So my question, as I found nothing on the Cireson web page, what does the Data Retention in Cireson exactly mean? It says "Historical Data will be removed" - Which historical data? Are the work items still accessible in the portal? Does this retention have the same requirements as SCSM has - Work Items have to be completed/closed and Last Modified greater than 1 year?

What would happen, if I set the retention in Cireson to less than the retention in SCSM? Wouly my work items be accessible in the SCSM console, but no longer in the portal?

I need to know these things, because for reporting etc. I want to use the Cireson Analytics Database.

Best Answer


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