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Display SR's affected user name for Activities

Martin_Cote

Martin_Cote Customer IT Monkey ✭

July 2016 in Service Manager Portal Feature Requests

In the gridviews (Team Work, Active Work, My Work) have the ability to display the affected user name for the activities. Considering an activity doesn't have affected user since they are child of a SR, the idea would be to display the SR's affected user name for the activity in that view. Considering a SR could be in a different support queue from another team, a support team could only see the activities related to that team. Having the ability to see the affected user name in that view instead of having to open the request itself would be very helpful.

Thanks in advance for the consideration.

16

16

16 votes

Submitted · Last Updated July 2016

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