SCSM Advice / Cireson
I would like to have it so that when a criteria is true an email asking a question and an answer "Yes" or "No" from a notification is sent. Once a person clicks on the "Yes" or "No", a comment would go into an incident.
The part which I believe I need help with is the button which would automatically a the "Yes" or "No" comment. Is this something which can be done easily using an incident?