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Cireson Portal Resolve Incident Plugin Download

CaterhamITSupportCaterhamITSupport Member Advanced IT Monkey ✭✭✭

Dear All,

Anyone know of a way to download the latest version of the resolve incident plugin?

The download on Cireson website doesn't work.

Kind Regards

Daniel

Best Answer

  • Simon_ZeinhoferSimon_Zeinhofer Customer Advanced IT Monkey ✭✭✭
    Answer ✓

    Have you had a look inside the add in settings?


    Especially the ResolutionCategoryId has to be an existing guid. AFAIk there is an open problem for that.

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    edited March 2023

    Hi Daniel,

    This is the kb article for that Add-In and the download link is on that.

    https://kb.cireson.com/article/user-guide-add-in-resolve-ir-task/2586

    Geoff

  • CaterhamITSupportCaterhamITSupport Member Advanced IT Monkey ✭✭✭

    The download link doesnt work on there though.

    Kind Regards

    Daniel

  • Simon_ZeinhoferSimon_Zeinhofer Customer Advanced IT Monkey ✭✭✭

    The correct download link is at the top of the article It's a bit hidden though ;)


  • CaterhamITSupportCaterhamITSupport Member Advanced IT Monkey ✭✭✭

    Ok I used the link, but the link in the table shows this error:

    {"$id":"1","innerException":null,"message":"Can't find the package 'Resolve IR Task' in feed 'PortalAddins'.","typeName":"Microsoft.VisualStudio.Services.NuGet.WebApi.Exceptions.PackageNotFoundException, Microsoft.VisualStudio.Services.NuGet.WebApi","typeKey":"PackageNotFoundException","errorCode":0,"eventId":3000}

  • CaterhamITSupportCaterhamITSupport Member Advanced IT Monkey ✭✭✭

    I've installed the latest version but when using it, it doesnt show the ok and cancel button. Also doesnt show resolution description box?

  • Simon_ZeinhoferSimon_Zeinhofer Customer Advanced IT Monkey ✭✭✭
    Answer ✓

    Have you had a look inside the add in settings?


    Especially the ResolutionCategoryId has to be an existing guid. AFAIk there is an open problem for that.

  • CaterhamITSupportCaterhamITSupport Member Advanced IT Monkey ✭✭✭

    Dear Simon,

    Thank you for the help here and how do i find the DefaultResolutionCategoryId?

    Kind Regards

    Daniel

  • CaterhamITSupportCaterhamITSupport Member Advanced IT Monkey ✭✭✭

    Dear Simon,

    I have just figured it out c5f6ada9-a0df-01d6-7087-6b8500ca6c2b.

    Thank you for the advice.

    Kind Regards

    Daniel

  • Simon_ZeinhoferSimon_Zeinhofer Customer Advanced IT Monkey ✭✭✭

    @CaterhamITSupport you can use smlets for that - As fixed by analyst is an OOTB enumeration, the ID is the same as in my environment.

    c5f6ada9-a0df-01d6-7087-6b8500ca6c2b
    

    If you want to use another one, you would have to receive it with

    (Get-scsmenumeration -Name 'NAME OF THE ENUMERATION').id
    
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