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Cireson Portal - Code help

CaterhamITSupportCaterhamITSupport Member Advanced IT Monkey ✭✭✭
edited May 2023 in General Discussion

Dear All,

Is there a way to change the status on portal if the assigned person is equal to a person.

I know that you can do this in the console but have a issue with this at the moment for an individual.

If you have some code which can do or help with:

If assigned to equals x person then change status to something

Kind Regards



  • Options
    Brad_ZimaBrad_Zima Member Advanced IT Monkey ✭✭✭


    For something like this you would probably want to use an Orchestrator runbook with a monitor activity.

    Something along the lines of:

    Monitor Incidents for updates,

    Get related objects equal to AssignedToUser,

    If user equals {user you're trying to look for},

    Update work item Status field to desired status.

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