Set up Survey App after Install
My organization has never fully set up the Survey App since years past. Now, as I took over learning Cireson, I've run into gaps of understanding in things that were half-built (templates, subscriptions, etc.). Since I can click in the Survey App in the portal navigation settings, I assume it was previously installed correctly.
- Below is an existing subscription with a template containing the survey link. Is it set up correctly? In additional criteria, I do not understand the 'changed to' send survey = true line. We currently use another "Incident Resolved" subscription with a different template, so this survey one appears to be unused/not working.
- Relating to question 1, is this the only way to relate a work item to a survey? When going to survey templates in the portal, I see a test survey that an old worker previously created. Looking at recent results, I see the GUID of user information and related ticket. Does this mean this test was successful somehow?
Any info about setting up, configuring, deploying surveys or the survey app in general would be appreciated. I tried these KBs but am in loopholes of confusion. Thank you.