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Send an update to end users
Michel_Cheret
Member IT Monkey ✭
Hi,
How can we send an update to an user group from a problem to end users?
0
Michel_Cheret
Member IT Monkey ✭
Michel_Cheret
Member IT Monkey ✭
Michel_Cheret
Member IT Monkey ✭
Hi,
How can we send an update to an user group from a problem to end users?
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Comments
Hi Michel?
Can you trigger a runbook on creation of a comment, get the parent and if its a Problem, then send an email to required group?
Geoff
I got it working partially. Not entirely. Can we schedule an appointment?
Hi Michel,
Sure, can you add a few more details here of what you are trying?
If we get it working, could this be a good solution to submit for the Cireson ITSM Awards?
https://cireson.com/cireson-itsm-awards/
I got the runbook working, however he will sent an update about every problem. So it must be that the trigger is set wrong.
Sure absolutely, you have my vote!