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Ability to View Specific Field Information Contained within a Work Item By Hovering Over Title

Jonathan_Boles

Jonathan_Boles Customer Ninja IT Monkey ✭✭✭✭

July 2016 in Service Manager Portal Feature Requests

Would like to see the ability for us to add a customization that would allow analysts to view information from within a work item (description for example since that is shared across the WIs) that would allow analysts to easily identify more information about requests that might have a very similar or sometimes even duplicate title without having to actually click into the individual work item. This would especially be helpful for high volume environments like our Service Desk.

6

6

6 votes

Submitted · Last Updated July 2016

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