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Ability to Email a Knowledge Article

We have many cases where a help desk analyst has a need to email an article to a user.  I'd like to see a button on the article page that with a click would send the url of the article to an email address.

A link or button within the Cireson portal would provide our help desk analysts a quick and easy way to share knowledge.  
16 votes

Submitted · Last Updated

Comments

  • Mike_RistonMike_Riston Customer IT Monkey ✭
    Love this idea! Maybe have it pull up a list of that Analyst's open IRs as to send the link with a [IR#####] in the subject to log the action and tie that IR with that KB. 

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