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Hide Skipped Activities from Analyst Portal "My Work" and "Active Work" Views

Erik_Schmitz

Erik_Schmitz Customer IT Monkey ✭

July 2016 in Service Manager Portal Feature Requests

When we use the Active Work and My Work pages of the portal, we find they show "Skipped" activities when "Show Activities" and "Show Inactive Work Items". I would propose that Skipped activities should be treated as "Cancelled" or "Closed" activities and not considered "Inactive". We just don't find that we ever go back to Skipped activities and over time they clutter up the views.

If you wanted to get really precise I suppose you could only show "Skipped" activities where the parent work item is not Cancelled or Closed.

9

9

9 votes

Submitted · Last Updated July 2016

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