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Search Problem and Release by Configuration Item

Brian_Byrd

Brian_Byrd Customer IT Monkey ✭

July 2016 in Service Manager Portal Feature Requests

It would be helpful if we could use the portal search function to search both the Problem and Release work item types for specific configuration items. This information can be entered into the form when the work item is created but you cannot search on it using the portal's search function.

6

6

6 votes

Submitted · Last Updated July 2016

Comments

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

July 2016

For some more clarity on this one, are you talking about being able to search for Problem and Release record that affect or are related to a specific CI?
Is searching for the CI then showing all related Work Items not the solution you are after here?

0
Brian_Byrd Customer IT Monkey ✭

July 2016

Searching for the CI then showing all related Work Items is the solution I'm looking for. This seems doable Incident and Service Request but the functionality seems to be lacking for Problem and Release.

0
Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

July 2016

+1, screenshot example below of missing functionality:

It is an option for IR:

But missing for PR & RR:

IRrelated.png 16K

RRrelated.png 30.9K

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Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

July 2016

That makes sense!
Yeah, I would have thought this would be already there.

+1 vote from me.

0

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