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"Completed By" User for Service Requests and Manual Activities

Steve_Burnham

Steve_Burnham Customer IT Monkey ✭

July 2016 in Service Manager Portal Feature Requests

Oddly, SCSM has no concept of the Completed by User for SRs and MAs. I've created a workflow that maps who the Assigned user was to a new relationship as a Completed By user for SRs, but it's far from precise. Our Ops teams need to know who is completing the SRs that flow through their teams, so there's MUCH demand, particularly when the DW creates multiple records for Assigned To users and work items.

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8 votes

Submitted · Last Updated July 2016

Comments

Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

September 2016

Any way to force analyst to have Activity Implementer field fill out before he/she marks the activity Completed?

Also would be nice to Notes of the MA copied to Results box since SR gets closed automatically if the MA is the last one.

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