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Customize the Work Item Search result

Wolfgang_SchmidtWolfgang_Schmidt Customer Adept IT Monkey ✭✭
in Service Manager Portal Feature Requests
It should be possibility to expand the fields in the "Work Item Search" result with additional fields like "Created Date" or "Closed Date".
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34 votes

Submitted · Last Updated

Comments

  • Morten_Aulie_PettersMorten_Aulie_Petters Premier Partner IT Monkey ✭
    I agree. Using search and being able to save that Query for later is powerful. But the value is reduced when you don't get the kind of overview you where looking for.
  • Eugene_RackEugene_Rack Customer Adept IT Monkey ✭✭
    Good afternoon
    Did anyone get a response to this request? Is there a way to create Search Queries and have the Created Date column visible?
  • Adrian_PaechAdrian_Paech Customer Advanced IT Monkey ✭✭✭
    edited October 2016

    Adding "Problem Category" would also be nice. Seems like an obvious one that's been missed. And I would also like to be able to search against custom extended fields where a class has been extended if this isn't too hard to add in. This would add a huge amount of functionality to the search capability of the portal.

    Adrian

  • Paul_DalkinPaul_Dalkin Member IT Monkey ✭
    I agree, I was looking for more flexibility and there seems to be a bug in the use of the >= operator where you can't get it within the last 7 days. Adding Weeks would also be good.
  • David_AllenDavid_Allen Partner Advanced IT Monkey ✭✭✭
    It would be really helpful to be able to search using the Results fields for Service Requests, particularly the implementation notes.  
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    I keep clicking the upvote button every time one of my users expresses their anger and frustration to me, but it only registers that first one that I gave it months ago, sadly....

    I am legitimately surprised that this doesn't have 100+ votes.
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