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kb.cireson.com containing "edit" links to new KB articles instead of "view" links

Dennis_de_JagerDennis_de_Jager Customer IT Monkey ✭
in General Discussion
Hi guys,

Just something I run across today and wanted to notify you about.
On this page: http://kb.cireson.com/adding-custom-form-tasks/
There is a link to the new KB article that does not work for your customers.
The link is: https://support.cireson.com/KnowledgeBase/Edit/52
And should be: https://support.cireson.com/KnowledgeBase/view/52#/

This mistake is easily made and is probably done on more old KB articles.
Is it also possible when you are correcting this to make the links real hyper links?

Thank you,

Dennis

Best Answer

Answers

  • Dennis_de_JagerDennis_de_Jager Customer IT Monkey ✭
    Hi James,

    It is simply because the old kb repository is indexed in google and the new one isn't I guess.

    And since most of my searches start with google, I often land on the old kb.cireson.com

    regards,

    Dennis
  • james_kleinschnitzjames_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭
    edited August 2016
    OK noted, Thanks!
    Dennis_de_Jager said:
    Hi James,

    It is simply because the old kb repository is indexed in google and the new one isn't I guess.

    And since most of my searches start with google, I often land on the old kb.cireson.com

    regards,

    Dennis
  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    I also find when I'm googleing things that the old Cireson KB appears where I then follow through
  • james_kleinschnitzjames_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭
    @Tony_Collett
    thanks for the feedback, I made sure to add the links to all the kb.cireson.com post, so it is a little easier to get where you need.
    If you guys can share the google searches that "land" you on kb.cireson.com, that would be helpful with some future Backlog Stories we are working on.

    THANKS!!!
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