Notify analyst sends two email to line manager - is this normal?
I have a review activity as my first task in a service request template with 'line manager should review' selected. We are using the Notify Analyst app to send out an email to the reivewers and have checked 'Skip notification if activity status is not In-Progress.' for the workflow when a reviewer is added.
The history tab of the review activity is showing the activity becoming active 5-10 seconds before the line manager is added as reviewer. My guess it's a condition where both workflows are becoming true at the same time.
Curious to hear if others have experienced the same.