Notify analyst sends two email to line manager - is this normal?

Michael_Myhre

Michael_Myhre Premier Partner IT Monkey ✭

August 2016 in General Discussion

Hi,

I have a review activity as my first task in a service request template with 'line manager should review' selected. We are using the Notify Analyst app to send out an email to the reivewers and have checked 'Skip notification if activity status is not In-Progress.' for the workflow when a reviewer is added.

The history tab of the review activity is showing the activity becoming active 5-10 seconds before the line manager is added as reviewer. My guess it's a condition where both workflows are becoming true at the same time.

Curious to hear if others have experienced the same.

/Michael

1

Answers

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

September 2016

Really interesting scenario.
If I get a chance I will test in my lab.... Might be a while though.

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