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ARO - Have Direct Links open in an iFrame / New Tab

Chris_KeanderChris_Keander Customer Advanced IT Monkey ✭✭✭
I just created a new ARO using the Direct Link option to link this request to another system.  I love that we can do this, but I'd love it even more if we could either:

a) load the new page in an iFrame
b) load the new page in a new window/tab

Is this possible to do now with some workaround?
18 votes

Submitted · Last Updated

Comments

  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Hi Chris

    Great idea!

    As a workaround you could create the custompage iframe following the guide I posted here. Then direct link to this iframe URL in your ARO.
  • Chris_KeanderChris_Keander Customer Advanced IT Monkey ✭✭✭
    Thanks Joe.  I'll consider this option for now!
  • Jeremy_CastleberryJeremy_Castleberry Customer IT Monkey ✭
    Hi Chris

    Great idea!

    As a workaround you could create the custompage iframe following the guide I posted here. Then direct link to this iframe URL in your ARO.
    So in essence build a iframe page for each link we want - which really doesn't always help.

    for example - we have a link to our building facilities portal (log that ticket for broken toilets on their site not ours).   I really want it to open another tab - not replace the helpdesk page's tab - and not be part of my portal (i anticipate a lot of scrolling inside the iframe)

    Seems like it would be better to support the target = feature of html or just to change the default target the be a new tab instead of overwriting the page.  
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