Home Advanced Send Email

Unrecognized GUID format error in Service Request

David_SchmidDavid_Schmid Customer IT Monkey ✭

Hi, I am getting the following error when trying to execute the task in the Open Service Request view;

Date: 5/16/2017 9:50:51 AM
Application: System Center Service Manager
Application Version: 7.5.7487.0
Severity: Error
Message: Error

System.FormatException: Unrecognized Guid format.
   at System.Guid.GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName, Exception innerException)
   at System.Guid.TryParseGuid(String g, GuidStyles flags, GuidResult& result)
   at System.Guid..ctor(String g)
   at itnetx.consolemail.assembly.Classes.ConsoleMailTaskHandler.ExecuteCommand(IList`1 nodes, NavigationModelNodeTask task, ICollection`1 parameters)

It is working fine in Incident and Change.

Best Answers

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Accepted Answer
    Have you performed any customization to the Service Request form?
  • David_SchmidDavid_Schmid Customer IT Monkey ✭
    Accepted Answer
    OK, will do. Thanks for your help

Answers

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Accepted Answer
    Have you performed any customization to the Service Request form?
  • David_SchmidDavid_Schmid Customer IT Monkey ✭
    Yes we have, we were just thinking that might be a possible cause. Any suggestions?
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Pull the customization MP and review. Possible form task is providing a different value type for the work item ID.
  • David_SchmidDavid_Schmid Customer IT Monkey ✭
    Accepted Answer
    OK, will do. Thanks for your help
  • Lukas_Kocher1Lukas_Kocher1 Customer IT Monkey ✭
    a solution would be to open the request form with the Standard properties field and check if there is a query which goes to a customization, Change the value, but be informed that you will then loose your advanced Features. Better take some Pictures or Export the mp before run that.
    Kind regards
Sign In or Register to comment.