Unrecognized GUID format error in Service Request

David_Schmid

Hi, I am getting the following error when trying to execute the task in the Open Service Request view;

Date: 5/16/2017 9:50:51 AM
Application: System Center Service Manager
Application Version: 7.5.7487.0
Severity: Error
Message: Error

System.FormatException: Unrecognized Guid format.
   at System.Guid.GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName, Exception innerException)
   at System.Guid.TryParseGuid(String g, GuidStyles flags, GuidResult& result)
   at System.Guid..ctor(String g)
   at itnetx.consolemail.assembly.Classes.ConsoleMailTaskHandler.ExecuteCommand(IList`1 nodes, NavigationModelNodeTask task, ICollection`1 parameters)

It is working fine in Incident and Change.

Brian_Wiest

Have you performed any customization to the Service Request form?

David_Schmid

OK, will do. Thanks for your help

Brian_Wiest

Have you performed any customization to the Service Request form?

David_Schmid

Yes we have, we were just thinking that might be a possible cause. Any suggestions?

Brian_Wiest

Pull the customization MP and review. Possible form task is providing a different value type for the work item ID.

David_Schmid

OK, will do. Thanks for your help

Lukas_Kocher1

a solution would be to open the request form with the Standard properties field and check if there is a query which goes to a customization, Change the value, but be informed that you will then loose your advanced Features. Better take some Pictures or Export the mp before run that.
Kind regards