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Unrecognized GUID format error in Service Request

David_SchmidDavid_Schmid Customer IT Monkey ✭

Hi, I am getting the following error when trying to execute the task in the Open Service Request view;

Date: 5/16/2017 9:50:51 AM
Application: System Center Service Manager
Application Version: 7.5.7487.0
Severity: Error
Message: Error

System.FormatException: Unrecognized Guid format.
   at System.Guid.GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName, Exception innerException)
   at System.Guid.TryParseGuid(String g, GuidStyles flags, GuidResult& result)
   at System.Guid..ctor(String g)
   at itnetx.consolemail.assembly.Classes.ConsoleMailTaskHandler.ExecuteCommand(IList`1 nodes, NavigationModelNodeTask task, ICollection`1 parameters)

It is working fine in Incident and Change.

Best Answers

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Answer ✓
    Have you performed any customization to the Service Request form?
  • David_SchmidDavid_Schmid Customer IT Monkey ✭
    Answer ✓
    OK, will do. Thanks for your help

Answers

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Answer ✓
    Have you performed any customization to the Service Request form?
  • David_SchmidDavid_Schmid Customer IT Monkey ✭
    Yes we have, we were just thinking that might be a possible cause. Any suggestions?
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Pull the customization MP and review. Possible form task is providing a different value type for the work item ID.
  • David_SchmidDavid_Schmid Customer IT Monkey ✭
    Answer ✓
    OK, will do. Thanks for your help
  • Lukas_Kocher1Lukas_Kocher1 Customer IT Monkey ✭
    a solution would be to open the request form with the Standard properties field and check if there is a query which goes to a customization, Change the value, but be informed that you will then loose your advanced Features. Better take some Pictures or Export the mp before run that.
    Kind regards
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