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SMP Helper - a cool little troubleshooting tool.

IT MonkeyIT Monkey O.G.
in Cireson Uploads
Created by @James_Atance from our Support team, This nifty tool brings the most common logs and queries to a user-friendly page and even zips up logs for sending to support!

Check it out. We also put a quick video together to view/share: https://player.vimeo.com/video/244745263

Comments

  • Steve_WrightSteve_Wright Cireson Support Advanced IT Monkey ✭✭✭
    Thanks @James_Atance, this is very, very cool! 
    I'd love to hear feedback from the community on how helpful this is!

    Thanks,
    Steve.
  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭
    Hey guys, if you download the App can you like it please ;-)
  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭
    edited February 2019

    SMP Helper v2.0


    Whats New:

    Introduced a SCSM Tab

    • View SCSM core service status's
    • Restart service's
    • Get Management Group Name
    • View Operations Manager Alerting Events (Added to Reporting Build Package)


    Introduced a SCSM DW Tab

    • View SCSM DW core service status's
    • View DW Job's Status
    • View DW Job Schedules
    • View DW Job Modules

    New Workflow Job Info query added to the SQL Queries Tab


    Whats Fixed: 

    • Fixed issues with Event logs where it pulled back all Entry Types, now only pulls back Errors & Warnings
    • SQL Instance Names now work when used in the setting tab. (Example: SRVSCSMSQL\SCSM)
  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭
    edited February 2019

    SMP Helper v3.0

     

    What's New:

    Introduced a License Tab

    • View the state of your licenses
    • View expiry date of licenses
    • Added Licenses to the Report (License key need to be populated before building the report)

     

     SCSM DW Tab

    • Added Restart DW Data Access Service button

     

    Added colour to the buttons

    General code tidy


    PS. If you download the App can you please like this comment ;-)

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    James_Atance said:

    Added colour to the buttons

    Love the orange buttons!!!
  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    I wanted to share a screenshot of this app James has provided.  There's some really helpful stuff here.  I encourage anyone who spends any time troubleshooting their portal or Cireson/SCSM environment to give this a try!  
  • Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭
    Anyone receiving this error "windows cannot access the specified device path or file" when attempting to launch? I unblocked the zip file, and verified the file does not show the unblock option. However If I right-click the file after this pop-up is displayed, the unblock option is shown. The issue is once the error message is shown, once you click 'Ok' the file/executable disappears.
  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    @Brad_McKenna - are you running it on a Portal/SCSM server?  The first thing it does is try to load some SCSM modules.
  • Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭
    Yep, it provides the error message when clicking the executable :( I do not believe the executable is even really being called/launched. 

    The only thing I could possibly think of would be an AV interference...hmmm
  • Brad_McKennaBrad_McKenna Customer Advanced IT Monkey ✭✭✭
    Identified as being blocked by AV. ThanTh!!
  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭
    edited February 2019

    SMP Helper v4.0

    What's New:

    HTML SCSM Discovery Report, which is a handy report that will collect info around your SCSM environment:

    • Server Specs
    • Channels
    • Subscriptions
    • Templates
    • Queues
    • RO's/SO's
    • Etc…

     SCSMDW Tab

    • Added the ability to Restart Management Config Service.
    • Added the ability to view the SCSMDW OpsMgr Event Log for Errors  & Warnings.

     SQL Tab

    • Renamed to SQL
    • Added the ability to view the SQL Application Event Log for Errors & Warnings.

    Settings Tab

    • Removed the option for setting your SQL Server & SQLDW Server as these are now auto detected.

    Fixes:

    Corrected a visual bug that effected all tabs, when expanding all the window and the buttons/fields also moved, now only the result grind expands.


     


    PS. If you download the App can you please like this comment ;-)

  • Steve_WrightSteve_Wright Cireson Support Advanced IT Monkey ✭✭✭
    @James_Atance Thanks for an awesome review of the tool in the FTF webinar today! Very helpful.
    If anyone has comments or feedback for our team please let us know.
    Thanks,

  • Raul_NoaRaul_Noa Customer IT Monkey ✭
    I'm having issues running the tool, I get the error below and a prompt to run the app with admin rights.

    ===================================================================================

    Get-ItemProperty : Cannot find path 'HKLM:\software\microsoft\System Center\2010\Common\Database' because it does not
    exist.
    At C:\Users\cd9441\AppData\Local\Temp\AA0D.tmp\AA0E.ps1:33 char:15
    + ... QLSERVER = (Get-ItemProperty 'hklm:/software/microsoft/System Center/ ...
    +                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : ObjectNotFound: (HKLM:\software\...Common\Database:String) [Get-ItemProperty], ItemNotFo
       undException
        + FullyQualifiedErrorId : PathNotFound,Microsoft.PowerShell.Commands.GetItemPropertyCommand

    Add-Type : Cannot bind parameter 'Path' to the target. Exception setting "Path": "Cannot find path 'C:\Program
    Files\Microsoft System Center 2012 R2\Service Manager\LicenseManagement.Client.dll' because it does not exist."
    At C:\Users\cd9441\AppData\Local\Temp\AA0D.tmp\AA0E.ps1:1457 char:16
    + Add-Type -Path $SMDIR'\LicenseManagement.Client.dll'
    +                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : WriteError: (:) [Add-Type], ParameterBindingException
        + FullyQualifiedErrorId : ParameterBindingFailed,Microsoft.PowerShell.Commands.AddTypeCommand


  • Raul_NoaRaul_Noa Customer IT Monkey ✭
    I'm guessing you have to run it directly on the management server like with v1. Any plans to make a version you can run from the local machine?
  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭
    Hi Raul,

    Correct, you need to run this from a Management Server.
    I will look into if it will be possible to run from a local device in a future release, just need to see how I can get all the auto discovery and scripts to work remotely etc.

    Cheers
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    @James_Atance, this is the only reason that my staff are not able to use the tool, yet.  This is a great tool that I would love to share out, but I do not want people remoting into the servers just to use it.  I completely understand why it works the way it does, but running from a client PC seems like the next level to me and possibly some other Cireson customers.

    It has been great watching all the improvements get added, in either case!
  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭
    Thanks for the feedback Tom, I will see what I can do for the next version :-)
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