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How can I assign an activity to a support group ?

Stephane_BouillonStephane_Bouillon Customer Adept IT Monkey ✭✭
Support group doesn't seem to be a field in an activity Template. I want to assign one of the activities in my SR to a specific group. How can I do that ?

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Answers

  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    You'll actually have to extend the class for that Activity first. Presumably a Manual Activity?
  • Stephane_BouillonStephane_Bouillon Customer Adept IT Monkey ✭✭
    I'm confused. How would you actually distribute work among different support groups for a SR if you cannot assign to a support group out of the box ? Just curious ?
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