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Create related CR

R_DelawderR_Delawder Member Adept IT Monkey ✭✭
One of the features that our users missed when moving from full client to the portal was the create change task that created the CR and automatically related it to the IR or SR that was open when using the task. As I have used a few of the custom task provided on here I decided to post the custom task for creating related CR here in return.  
This is based on the convert IR to SR script found on the download page. 


  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Nice work @R_Delawder, thanks for sharing
  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    Very useful task that.
  • Peter_SettlePeter_Settle Customer Advanced IT Monkey ✭✭✭

    @R_Delawder Whilst this is a very useful addition to the system, we are experiencing a quirk (which may not be related to your coding).

    When we use this function it appears to be Auto Saving the CR within approx. 1 minute.

    This is detrimental to our users as the CR is being submitted to Change Management with vital info missing, even though they have not as yet clicked SUBMIT (Save).

    We also have automation which is kicked off but has no effect as information is missing, change team are having to re-run the automation.

    We do not want to turn this function off as its useful, but at the moment users have been instructed not to use it until the auto save can be resolved.

    Is there a timeout that needs changing somewhere as this happens on both Live and Dev environments.

  • Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    many thanks for this useful upload!
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