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Convert IR to SR
Enhancement: Convert IR to SR
Steps to Complete:
- Copy the .js contents into your CiresonPortal\CustomSpace\custom.js file.
- Copy the customtasks.srtemplates.html file to your CiresonPortal\CustomSpace\ folder.
- If updating from a previous version, clear your browser history.
- Refresh browser.
- Open a Service Request and click the “convert to sr” task.
- If the Incident is Resolved, the task will not show up.
- If the user is a non-analyst, the task will not show up.
- If the converted Incident had any activities attached to it and they are incomplete, they will be skipped.