Pull down not editable / showing items on incident form

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Dear All,

I have an issue where i can see items on the pulldown on the service catalog but not on the incident form? Once an item is selected on the catalog it shows in the incident but you cannot change it? You can edit it on the console though.

Daniel

Best Answer

Answers

  • CaterhamITSupportCaterhamITSupport Member IT Monkey ✭

    You can select an item on the service catalog which then shows on the incident form, but you cannot change it, as when you click on the pull down on the incident form it shows nothing. On the catalog it shows all items. You can change items on an incident on the console though.

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @CaterhamITSupport

    Have you got anything inside C:\intepub\CiresonPortal\CustomSpace called Incident.js by anychance?

    Can you share a screenshot or video of the issue you are having on the Incident Form?

    Thanks,

    Shane

  • CaterhamITSupportCaterhamITSupport Member IT Monkey ✭

    Yes i put an extension item in the incident.js, it pulls the info from the DB ok, however it can be changed in the SC but not on the incident form. When you click on the pulldown it doesnt show any entries, and only shows whats been selected on the SC.

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @CaterhamITSupport

    Can you show me the entry you have put into the Incident.js form please?

    Thanks,

    Shane

  • CaterhamITSupportCaterhamITSupport Member IT Monkey ✭

    Here is the code example:

                        { DataType: "Enum", PropertyDisplayName: "Maintenance Category", PropertyName: "MaintenanceCategory", EnumId: '9426447c-577c-661c-38ac-99429f03c7ed' },

  • CaterhamITSupportCaterhamITSupport Member IT Monkey ✭

    You've fixed my issue! Really appreciate the help with this!

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @CaterhamITSupport

    No worries, was that because you had the wrong EnumId? What solved it?

    Thanks,

    Shane

  • CaterhamITSupportCaterhamITSupport Member IT Monkey ✭

    Yes i had the wrong one.

    Really appreciate this help!

    Daniel

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