Limited Service Request Analysts
I am wanting to create Service Request Analysts and Activity Implementer roles in SCSM and Cireson Portal but only want members to be able to action the WIs within their queues.
I would also require the following :
- Team members to be able to create their own SRs via the Quick menu
- Team members should be unable to change the Support group
I have a rough idea on how to initially set things up but require a definitive process including permissions.
Any assistance would be greatly appreciated.