Automatically set the Assigned To by round robin, or work volume possible?
Does Cireson have the capability to setup automatically assigned to work? We setup a 'group' Assigned To for every Support Group that 'new' requests are assigned to, that way we can notify a group of staff via e-mail if tickets are being assigned to them.
What I would like to explore now is the ability to automatically assign tickets to the members of that Support Group based on availability (don't want tickets assigned while they are out of office) and possibly work load (don't want to assign tickets to the analyst that already has the most work queued up.)
Is this possible with Cireson?