We've been defining Service Offerings by who is providing the service (e.g. IT, HR, etc) meaning all Request Offerings for things IT would do, are in the same Service Offering. In the built-in portal using Security Roles, and Catalog Groups we can scope Request offerings to specific Security Roles, and depending on who you are, you see special Request Offerings for your role, in addition to all the services available from IT for everyone. In the Cireson portal I was informed by a technician that users can see any Request Offering within a Service Offering they have access to; this means we'll need to instead define our Service Offerings by who is making the request, as opposed to who is providing the service. It would be nice if the Cireson portal handled this in the same way as the default portal, and Catalogue Groups could be used to scope access to both Service Offerings, and Request Offerings.