Manually Created User CI's + Custom User CI's Not Appearing in User Picker..
Getting some strange behaviour in the portal. Was hoping someone could help.
Am running v6.0 of the Portal.
We have some manually created user CI's (which are not created in AD, but manually created under the "User" CI container). No matter what I do, I cannot seem to get these manually created user accounts to be available under the User Picker in the portal. All of the accounts synced from our AD appear, but not the manual accounts.
I have even created a custom view in the portal for "Active Directory Users" and then created the user accounts under this view (so that the user account is created with the same class as a normal user), but even then these manually created users will not sync across into the "dbs.CI$User" database when re-syncing the database.
I am resyncing the database as follows:
- TRUNCATE TABLE CI$User
- TRUNCATE TABLE CI$DomainGroup
- TRUNCATE TABLE LastModified
Then restart the CacheBuilder service.
I did notice however that the user does come across as a "CI" instead, but I need the CI to come across as a User (available for picking in the user picker)
We would prefer not to create an AD User Account every time we need an internal only SCSM user.
Secondary to this, we do have a custom user class called "Customers" which inherits the abstract class System.User. We also wanted to have our list of generic customers available for picking in to user picker. Is there a way to add in these custom CI's into the User Picker also?
Thanks in advance!