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Service Management Gamification for Cireson Analyst Portal

IT Monkey

IT Monkey O.G.

May 2016 in Service Manager Portal Feature Requests

Point system, score tracking etc.

6

6

12 votes

Submitted · Last Updated May 2016

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John_Fitzpatrick Customer IT Monkey ✭

May 2016

I would love to see gamification as well. Some quick ideas:

Analyst has no SLA breaches for a period of time (week = x points, month = x points)
Analyst with quickest overall closures
Analyst who closed the most work items
Analyst with the most positive customer survey results received via the Survey App

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

September 2016

Another idea: Analyst with the most knowledge article contributions that were approved/published. (This idea depends on another feature request...)

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Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

November 2016
Some ideas to fix things that are hurting us:
Analyst adds Action Log entry before changing the Support Group.
Analyst assigns the WI themselves before completing.
First assignee relates an affected CI (business service) before reassigning or completing.
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