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Service Portal My Requests: Moving Incidents to "Closed" section

Hello everybody,

how is it possible that incidents with the status "resolved" will show up in the "closed" section instead of the "active" section?
The "active" section should only show incidents with the state "active" or "pending".

We are using SCSM 2016 and the community version of the Cireson Portal in Version 7.2.2016.1.

Thanks in advance. Best regards.

Best Answer


  • seth_coussensseth_coussens Member Ninja IT Monkey ✭✭✭✭
    Do you have the box checked for 'inactive' work items?
  • Philipp_SchäferPhilipp_Schäfer Member IT Monkey ✭
    Do you mean an option for inactive work items?

    In the portal under "My Request" are only two views: "Active" and "Closed". My Problem is that solved Work Items still show up in "Active" but i want them to show up in "Closed" .
    Is there any admin setting i can change for that?
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