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Custom Tasks from the Outlook Console

IT Monkey

IT Monkey O.G.

May 2016 in Service Manager Console App Feature Requests

Within the main SCSM console there is a Tasks Panel that lets you do many things along with running custom or build in tasks that then automatically get registered to the support request (such as ping related CI) It would be very useful to have these brought over into the outlook console. This would really make the outlook console the one stop shop for SCSM requests. At the moment we still have to go into the console if you want to complete these requests and have them added automatically to the request.

5

5

5 votes

Submitted · Last Updated May 2016

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[Deleted User] Ninja IT Monkey ✭✭✭✭

May 2016

Auto assign tickets to the current user task would be very helpful.

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Geoff_Ross Cireson Consultant O.G.

May 2016

What if the Outlook Console integrated more with the portal ao that when you right click and edit or create new it opens that in the portal to edit. Then you'd have the full list of portal tasks, plus easily created custom tasks to work on the WI with.

0

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