Justin_Workman Super IT Monkey ✭✭✭✭✭
Reactions
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Re: Importing User objects using csv failed with error message
@Ingrid_Glatz - What encoding is your CSV set to in the connector? Is it accurate? If you open the csv in a tool like Notepad++ what does it say the encoding of the CSV is? (View Post)6 -
New Support Home Page
Hello Cireson Community! We've launched a new Home Page experience on our official Support Portal. We're calling it Support Central. We wanted to provide a single page for recent requests as well as … (View Post)2 -
Re: How can I restrict access on WI based on support group/SR template?
Users in a single role with no queue access can still access their own work items. Being the Affected User gives implied permissions to the work item. (View Post)1 -
Re: Time Worked report w/support group and created date
@Liz_Ross - Support group of the user will be challenging as there's not a relationship for that in the ServiceManager database. SupportGroup is a property of the Work Item itself, not the user so th… (View Post)2 -
Re: Business Services in IMs and SRs
@Peter_Miklian - You can definitely move the related business service picker from Related Items to the General tab. If you look in CiresonPortal/CustomSpace, you may have an Incident and/or ServiceRe… (View Post)1