Creating two new Support Groups

Akshita_Jain Customer IT Monkey ✭

May 14 in General Discussion

We have an enhancement request to create 2 Support groups in Service Manager as below:
1. IS Configuration Manager group: This should replace the existing support group of Asset Management.
Members of the group: Harpreet Kaur, Krystal Koen, Barb Joy, Walter Holyhrim, Francis Salas.

2. IS Purchasing group: This will be used to assign jobs for Purchasing.
Members of the group: Harpreet Kaur, Krystal Koen, Francis Salas.

Any workflows that automatically goes to these teams will need to be updated to reflect the new support groups as well.

Answers

Geoff_Ross Cireson Consultant O.G.

May 16

Hi Akshita,

You need to create new List items in the SCSM console.
This eLearning might help you.

https://learning.cireson.com/lesson/section-overview-4/

Geoff

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