Tom_Hendricks Super IT Monkey ✭✭✭✭✭
Reactions
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Re: Double notifications for Review Activities
I think we need to submit Incidents to Cireson at this point. We're all seeing it in various scenarios but it's coming from the same product and I do not think we, as customers, will have many option… (View Post)1 -
Re: Double notifications for Review Activities
I can't offer any help here, but I can confirm that we are seeing double emails as well, and not just with Review Activities. Also with escalation and assignment emails on work items. I do not see an… (View Post)1 -
Re: After Hour Tags
To add the checkbox, you will need to do two things: * Extend the work item class to give it another property called Afterhours, type boolean (true/false). * Edit your ticket form(s) to include the n… (View Post)1 -
Re: End User Comment Not Sent to assigned Support Group
This really should be an option. Some teams want to know if users are sending email comments to tickets because, for example, things are becoming more urgent and the ticket is still unassigned. (View Post)3 -
Re: An SMlets based Exchange Connector
@Magnus_Lundgren1 It definitely does make a difference. You need to provide a displayname, because later in the script the template will be obtained by matching whatever you type here to the displayn… (View Post)1