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Tips on improving your Incident managemement journey!
With these few simple steps, we've managed to get down from 1000 incidents per month to 20! 😁 Alright maaaaaaybe that's not entirely true, but with a few enouraging voices spanning from @Adam_Dzyacky , @Peter_Miklian , @Brad_Zima , @Chris_Chekaluk1 & others, I've decied to share some tips from our latest attempt on how to… -
Re: Portal language
I think I can help here. In my SCSM Translate project, I built a wholly new Work Item/Action Log notification mechanism that determines if the Assigned To/Affected speak the same language or not. If they don't, it hits Azure Translation Services so both parties can seamlessly work together. If they speak the same language,…