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Cireson July Events Include Microsoft Worldwide Partner Conference and SAM Summit
Attending the major industry events in the month of July, Cireson is proud to sponsor two renowned conferences, connecting with partners as well as Service and Asset Management audiences. SAN DIEGO, July 5, 2016 /PRNewswire/ -- Cireson announces their sponsorship of the Microsoft Worldwide Partner Conference (WPC) –… -
Re: Reaching out to anyone who has SMA and WAP installed in their environment
There seems to be no issue at all with installing WAP on the SMA management server. Both seem to be light on resource usage, especially when compared to SCSM. WAP is nice and convenient, but I would hardly call it necessary. In theory, you could recreate nearly all of its dashboards in the Cireson portal by querying the… -
SCSM 2016 and Service Requests
Hi Everyone. Does anyone use this with Service Requests?? I get an error when inside the Service request form and calling the addon. However calling it outside the form in the Request list doesnt. Also as mentioned on other threads attachments dont attach, it throws an error. attachment error: Date: 21/02/2017… -
Does the Cachebuilder search other domains than its current one?
I know this has been addressed before, I just want to make sure this is the default behavior and not some configuration / permissions I'm missing. - I have a Cireson Portal server with SCSM MS installed, and a SCSM WF Server in Domain A - I have 3 domains in the same forest A,B,C - I have setup AD-connectors for these 3… -
How to use a stored procedure in custom.js?
Hello, I want to use a stored procedure I have written (select of purchase orders with filter) that works in SQL Management Studio. I do not know how to use it in my custom.js. I tried already the same with a stored function and it worked but I Need a solution which gives me more than one value. Here is the Code with the… -
Re: Best practice: configure permissions for the Cireson portal - need help
I have the same problem, it works if the tables are truncated and cachebuilder restarted, but then next day the user from domain 2 is blocked - user can enter portal but with no rights. Did you find a solution for this? Domain 2: Universal Group (scsm_readonlyoperators) with User X Domain 1 (where SCSM resides): Domain… -
Re: Search results
The viewpanels referenced in the Json is defind in the databas as: Id : CA3823EF-7D98-44E0-8B7F-1601194A3AF3 Definition : {"Id":"ca3823ef-7d98-44e0-8b7f-1601194a3af3","type":"facetedSearch","SearchPlaceholder":"SearchPlaceholder","TextField":"Title"} TypeId : facetedSearch CreatedDate : 2015-08-17 13:49:19.857 CreatedBy :… -
Cireson July Events Include Microsoft Worldwide Partner Conference and SAM Summit
Cireson July Events Include Microsoft Worldwide Partner Conference and SAM Summit Attending the major industry events in the month of July, Cireson is proud to sponsor two renowned conferences, connecting with partners as well as Service and Asset Management audiences. SAN DIEGO, July 5, 2016 /PRNewswire/ -- Cireson… -
Re: Incident Reporting against CIs
That is how we do all our work items and reporting Example SQL statement I use to pull IR's with specific or type CI's Data warehouse DWdataMart DECLARE @StartDate datetime, @EndDate datetime SET @StartDate = '01/01/2016'SET @EndDate = '12/31/2016' SELECT DISTINCT WIM.Id, IStatus.IncidentStatusValue, WIM.Title, DATEADD(mi,… -
Re: I have incidents getting stuck in SLOStatus = Active when the incident is resolved.
yes, it is from this SQL query: SELECT WorkItemId, SLOStatus, StatusDisplay.DisplayString AS 'Status', DATEDIFF(minute,Created,ResolvedDate)AS 'Min', DATEADD(hour,-5, ResolvedDate) AS 'Resolved Date'FROM [ServiceManagement].[dbo].[WorkItem] JOIN [dbo].[DisplayString]AS StatusDisplay ON StatusDisplay.ElementID =…