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Re: Customizing incident.js and similar forms
Added mobile phone to the contacts and only publish numbers if they exist. app.custom.formTasks.add('Incident', null, function (formObj, viewModel) { formObj.boundReady(function () { //Get Alternate Contact Method input element var contactObject = $('input[name="ContactMethod"]'); //Hide input field… -
Article / Knowledge Base API Calls
Hey folks, Am working on a similar initiative to docs.microsoft.com where we'll use YAML embedded markdown to create the KBs and then use a pipeline to transform to HTML and push to KB based on the YAML metadata. I'm having a hard time finding the right Cireson API call to create/edit new knowledge base articles. I can see… -
Action Log queries
The following query will let you grab the Action Log + Analyst + End User comments from an Incident. This requires the latest version of Analytics available with v11.2 of the portal. --Define the Incident whose Action Log you want to grab DECLARE @incidentID nvarchar(10) SET @incidentID = 'IR1235' --Get the Action Log… -
Re: Action Log Comment Box
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Microsoft Partner Cireson Achieves Top Inc. 5000 Placement, as 167th Fastest Growing Company in U.S.
Cireson is pleased to announce their ranking of #167, recently published by Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment. As the #167th fastest growing… -
San Diego’s Business Elite Honors Cireson as a Fastest Growing Company
The San Diego Business Journal hosted one of the city’s most dynamic events on Wednesday, July 13, to celebrate the region’s most successful and rapidly expanding organizations. Cireson, an expert in IT Service and Asset Management, was named #13 out of 150 organizations recognized. The 13th annual event was attended by… -
San Diego’s Business Elite Honors Cireson as a Fastest Growing Company
The San Diego Business Journal hosted one of the city’s most dynamic events on Wednesday, July 13, to celebrate the region’s most successful and rapidly expanding organizations. Cireson, an expert in IT Service and Asset Management, was named #13 out of 150 organizations recognized. The 13th annual event was attended by… -
Re: How to use SQL on ServiceManager DB to check User Permissions from User Roles
@merlenette_jones - Thanks, it's a lot of effort! My grand purpose was to see if the user should be able to see private comments on a particular Ticket Type, so basically be marked as an Analyst for said Ticket Type. Being that ServiceManager is undocumented to this extent makes sense, but I was hoping there would be an… -
Edit Last Comment
Have you ever made a typo on a comment and had to reload the whole work item form to make a simple spelling fix?? Or have you ever made a public comment but intended to make it private so you again have to reload the whole form to reenter the comment before saving the work item? Me too! So I built this little… -
Re: The cached_MT_Computer columns are not present