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4 Que
1. In the analyst portal, when we go to assign a case to an analyst I cannot get a list of analysts?2. When you re-open a request it does not prompt the user for a comment, can this be done, as if you use the native service manager it does?3. Under related configuration items what is "affected user items" we cannot get it… -
Send Email Functionality not working after portal upgrade from version 4 to 7.4
we upgraded cireson portal production from version 4 to version 7.4 . After the upgrade- the send email functionality is not working. Prior to the upgrade it was working with the same settings. I see the below error in the log: Send Email Failed:The SMTP server requires a secure connection or the client was not… -
Re: Upgrade from v6 to v7
The latest try......Cireson Cache Builder service...... Error 1069: The service did not start due to a logon failure..... also....from the installation log 4/3/2017 4:15:36 PM Starting service...4/3/2017 4:15:42 PM CacheBuilder Service Installed successfully. 4/3/2017 4:15:42 PM Failed to add windows service event sources:… -
Re: AD Connector Limit
Yes and No, depends on system. The query is only returning the failed jobs. Failed Jobs happen, the real question is are they failing all the time. Here is a query we have (From MS) to review the internal job history. The key is that follow up jobs completed. (You can change the top 4 to say top 10 to see more history) --… -
Re: Cireson Cache Builder
SCSM console has all the users and groups populated. heres the cachebuilder logs 2017-07-14 08:39:10,231, ERROR [ 11]: The analyst group is invalid (SG-SCSM_DevAdmins). 2017-07-14 08:39:10,327, ERROR [ 11]: The knowledge manager group is invalid (DL-APP_AS_SCSM_KNOWLEDGEMGMT-ADM). 2017-07-14 08:39:10,333, ERROR [ 11]: The… -
Re: Questions from a new guy
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Re: Export from History log
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Re: Portal not working
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Re: Customizing the interface with HTML5 button shortcuts with "accesskey"
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Re: Community "Open Floor" Meetup