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How are you managing changes to the CMDB
Are you restricting access somehow? Are you triggering notifications so a team can monitor changes to the CMDB? For our area it would be good if the CMDB had the option to restrict edits or trigger notifications or you could have a RO to request changes and if approved, a runbook or PowerShell can overwrite or amend… -
Re: How are you managing changes to the CMDB
When you say "managing changes to the CMDB" I assume you're referring to controlling/monitoring changes to the Configuration Item side of the house as opposed to Work Items? or everything? Either way both (in my opinion) should start at the RBAC/permissions level. Give people exactly what they access to. Then move onto…