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Re: Allow Users to add work items to a "Watchlist"
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Re: Allow Users to add work items to a "Watchlist"
Completely feel your pain with the lack of being able to "do" things with stock SCSM. For us Orchestrator is the engine that makes SCSM move. Without it I am fairly sure we would have left SCSM along time ago. If you are not using Orchestrator with SCSM you are missing out, I come from a very limited batch file and… -
Re: Allow Users to add work items to a "Watchlist"
So a bit confused here... you are developing a watch list feature but it will not be operational unless the customer develops a runbook? Seems a bit like saying here is a cake and supplying the ingredants but you have to make it. I hope that I am reading this wrong. Also if you need to create a SCORCH runbook what would… -
Re: Allow Users to add work items to a "Watchlist"
Update from Team Cireson here, we are going to move this into actual development over the next few weeks after talking with a few customers on the core requirements. Remember we are an agile shop, so R1 may not be everything everyone wants, but after we drop R1 and everyone uses the feature we can tune R1 accordingly. Here… -
Re: Allow Users to add work items to a "Watchlist"
A custom WorkItem to CI relationship would also work (so we don't have multiple entries of a user where one version is a watcher). I think it'd be best to use the "System.User" class as that would cover custom created SCSM user CIs, such as an "SMInternal\Unknown.User" (which could send emails to specific people so they'd…