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Re: What kind of automation (SCSM, SCOM, SMA/SCO) does your organization leverage?
We are doing very little right now with automation, but continuing to find opportunities and get buy-in, here is a couple items we are doing: - SCSM - runbook automation invokes a runbook to take the title of a sr and append to all manual activities for the tickets - SCSM - for templates with review activities we append… -
Re: What kind of automation (SCSM, SCOM, SMA/SCO) does your organization leverage?
We do elevated account creation using (SCORCH and SM) (with a lot of controls around approvals). Admin rights on local machines (SCORCH and SM) (with a lot of controls around approvals). We automated automated checking that required fields on CR's are properly filed in.(using a RBA in the CR activities) Some request…