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API calls to create and update WIs
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Re: API calls to create and update WIs
You can create and modify WI's using the API. We created our own front-end app (essentially a web version of the "Affected User" app which opens based on inbound phone calls to an ACD queue) that will create either an IR or SR ticket using web api calls, then open that ticket for editing. So having said all of that, did… -
Re: API calls to create and update WIs
Ahh figured it out. Was actually pretty straight forward in the end. For those that are interested.. 1. Use "api/V3/Projection/CreateProjectionByTemplate?id={id}&createdById={createdById}" Where Id = the GUID of the Template ID of the Work Item Type you want to create. Where createdById = the GUID of the User who is… -
Re: API calls to create and update WIs