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Need the ability to create 'Affected User' profiles in Portal so we can create tickets for new staff
Our organization does a large number of requests for external users that are not in our Active Directory. We need a way to quickly create tickets for NEW users that are not in our directory. Currently we can create them in our Active Directory but that is a 24 hour delay (cache builder run) for a Portal ticket to be able… -
Re: Need the ability to create 'Affected User' profiles in Portal so we can create tickets for new staff
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Re: Need the ability to create 'Affected User' profiles in Portal so we can create tickets for new staff
Hi Jason One option like Davin mentions would be to use powershell to create the user in service manager, just make sure you create them in the AD user class, you will also need to populate a distinguished name (can be any value) for the Cachebuilder to sync this. If you wanted to increase the cachebuilder scheduled sync… -
Re: Need the ability to create 'Affected User' profiles in Portal so we can create tickets for new staff
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Re: Need the ability to create 'Affected User' profiles in Portal so we can create tickets for new staff