Search
-
Create related CR
One of the features that our users missed when moving from full client to the portal was the create change task that created the CR and automatically related it to the IR or SR that was open when using the task. As I have used a few of the custom task provided on here I decided to post the custom task for creating related… -
Re: Create related CR
This code calls the API POST to create the CR in the template selected. As there is no "Staging" screen for the CR to go in to this is the only way to achieve it. If we wanted to copy the details in to a CR and show it on a form but not commit it until the user clicks save then we would have to add a new procedure that… -
Re: Create related CR
Just having a think about how this works, the change requests do have a status list that they use. By default, the value is not available to end users to set. In this case that might be a positive for us. If we added a "Draft" status and you set the template value of all of your CR templates to Draft then when they were… -
Re: Create related CR
This task worked perfectly until we upgraded our portal to 11.2.1. Now when we try and create a CR off of an IR or SR ticket the prompt pops up and you can select the required Change Request template but you can't go any further past this point. Has anyone else ran into this issue or might know what the solution would be… -
Re: Create related CR
The way we've done it (I am with DPTI btw Steve) is that the person logging a change request goes in / creates it as per usual / saves it. However, the initial activity in the Change Request is a MA called "Initiate Change Request". When this activity is In Progress, JavaScript hides the activities tab and there is a…