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Re: the engineer does not appear in the group
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Re: the engineer does not appear in the group
I would recommend you resync the users table inside the cachebuilder, like it is described in this KB article: https://support.cireson.com/KnowledgeBase/View/1142#!/ First, stop the Cache Builder service and then run the following commands against the ServiceManagement DB: TRUNCATE TABLE CI$User TRUNCATE TABLE… -
Re: the engineer does not appear in the group
We had an issue with an AD connector, bringing in user objects, which didn't exist anymore. We had a call with Microsoft about it and they didn't come up with a real solution - thanks Microsoft…The problem was solved with a new connector though. Does your connector bring in User obejcts? Or does it only bring in groups and…