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Re: Cireson Portal + Response Time SLO
When you edit the IR form the console and you use the "Set First Response or Comment" task to set the first response, does the metric trigger then? From what I can see the portal is setting the First Response date fine so the Metric should calculate the time between the created date and the first response date and act… -
Cireson Portal + Response Time SLO
Just wondering is it possible to trigger the "first response" on a work item via the portal? I've added a comment to the work item via the "acknowledge" button and the "First response date" is now set. The response SLO still seems to be counting down in both SCSM and the portal itself. Did I miss something? -
Re: Cireson Portal + Response Time SLO
It sounds to me like the SLO is not created correctly. If the First Response date is being set and the SLO is not acknowledging that the date has been set then I would check the SLO first. Have a look at the Metric that has been created and check that the start date is set to the "Created Date" and the end date is "First… -
Re: Cireson Portal + Response Time SLO
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Re: Cireson Portal + Response Time SLO
@Brett_Moffett : Thanks for the quick reply! Metric is targeting class Incident with start date of "Created Date" and end date of "First response date". Metric shows as being related to my P4 Response SLO in the "Related SLO(s)" section. Work item shows the relationship changes as below. SCSM console shows the SLO as still…